The Central Pension Accounting Office (CPAO) has instructed all authorized banks to send monthly pension slips to every central civil pensioner and family pensioner without any delay.
This directive was issued through a new Office Memorandum (OM) by the Ministry of Finance on November 25, 2025. The order came after the CPAO received several complaints from pensioners who were not getting their pension slips on time.
Instructions Given to Banks
The CPAO stated that although banks were earlier told on February 28, 2024, to send detailed pension slips, many pensioners are still not receiving them.
Pension slips contain important information such as monthly pension credit, deductions, arrears, revised Dearness Relief (DR), and TDS. Because of this, banks must send these slips every month without fail.
According to the new order:
CPPCs of all authorized banks must issue pension slips immediately after pension or family pension is credited.
Pension slips should be sent through all available methods, with priority given to email.
If a pensioner’s email ID is missing in bank records, the bank must update it immediately.
Why Pension Slips Are Important
Pension slips are considered a reliable financial document, especially for pensioners above 70 years of age. These slips include:
Basic Pension/Family Pension
Dearness Relief (DR) details
Arrears or amendment information
TDS deduction details
Full breakup of the credited amount
These details help pensioners with financial planning, tax filing, and solving pension-related issues.
Last Date to Submit Life Certificate
The directive also reminds pensioners that today is the last date to submit the annual life certificate for 2025.
All pensioners—central government, family pensioners, and bank pensioners—must submit it through any of these methods:
Jeevan Pramaan (Digital Life Certificate)
Face Authentication App
Bank branches
Post Offices
Doorstep banking services
If the life certificate is not submitted, the pension may be temporarily stopped.
Reminder of Previous Circular
The new OM also refers to the February 2024 circular that carried similar instructions. Due to continuous complaints, the CPAO has repeated that CPPCs are fully responsible for sending pension slips on time.
What Pensioners Should Do Now
Update your email ID with your bank.
Expect your monthly pension slip from December 2025 onwards.
If you have not submitted your life certificate, submit it immediately.
For help or issues, contact the CPAO helpline: 1800-11-7788.
